Privacy Notice

PRIVACY POLICY

Thank you for visiting our website. We are committed to providing an engaging and secure online shopping experience, along with a high level of personal service that is synonymous with our company. This commitment includes respecting and protecting your privacy and personal information.

This Privacy Policy explains what types of information we collect from and about you when you visit our website(s) (each a "Site"). The Sites, together with all functionality and features offered on them, are collectively referred to as the "Services." This policy also explains how the company may use and share your personal data, and your ability to control certain uses of it.

By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy, including transfer and storage of your personal data in the USA, Canada, and Hong Kong, and you accept the Terms of Use incorporated by reference. If you do not agree, please do not access or use the Services.

Q: What information does the Company collect?

A: The Company may collect information from or about you in the following ways:

  • From your interactions with the Company: We collect information about you and your transactions and other interactions with us. This may include when you use the Services, make a purchase, register for our catalogue, newsletters or email lists, enter competitions or other promotions, participate in product reviews, surveys or similar programmes, send a gift or virtual gift card to someone, or otherwise contact us.

  • If you make a purchase, we may also collect your billing address.

  • Information you provide about a third party: If you send communications to others through the Services, we may collect information such as that person’s name, telephone number, email address, and/or delivery address.

  • Automatically on the website: We, or our service providers, may use cookies, web beacons/pixel tags, log files, JavaScript, and other technologies to collect certain non-personal information about visitors to our website, users of our online services, and interactions with our emails and web advertisements, enabling us to monitor analytics and certain statistics. For example, we may collect information such as browser type, operating system or mobile device model, pages viewed, links clicked, IP address, mobile device identifier or other unique identifiers, websites visited prior to arriving at our site, time spent viewing or using the site, number of return visits, clickstream data, emails you open, forward or click through to our website. By linking this information to your personal data, we can tailor our website and improve your online shopping experience by saving your preferences during a visit, identifying features, promotions, advertisements, and offers that may interest you, and targeting online and mobile advertisements across devices you use.

  • From third-party sources: We may obtain information from other sources to update or supplement the information you provide or that we collect automatically (such as to validate or update your address or other demographic details), or when you interact with the company through third parties (including social networks), based on your registration and privacy settings on those third-party websites.

  • Combination of information: We may combine information received from or about you, including information you provide, information collected automatically through the website, and information from other computers or devices you use, with information we collect or receive from other online or offline sources or third parties.

  • Third-party analytics and advertising: We may also use third-party advertising, analytics, and tracking tools to better understand who uses our site, how people use it, how we can improve the effectiveness of the Services and related content, and to assist us or these third parties in delivering more targeted advertising to you across the Internet. These third parties may use technologies such as cookies, web beacons, pixel tags, log files, Flash cookies, or other technologies to collect and store non-personal information. They may also combine information collected from your interactions with the site with information collected from other sources. We do not have access to or control over these third parties’ use of cookies or other tracking technologies.

Q: What tracking options do I have?

A: Some parts of the website require cookies. By registering for and using the Services, you consent to the use of cookies. If you do not accept cookies, you cannot use the Services. Below is a description of four categories of cookies and examples of how we use them to deliver the Services to you:

  • Strictly necessary cookies – These are essential for you to navigate and use website functionality; without them, the Services cannot be provided. We use these, for example, to recognise and maintain your logged-in status during your visit and manage your shopping cart.

  • Performance cookies – These collect information about how visitors use the Services, such as which pages they visit and if they receive error messages. This information is not individually identifying and is used collectively to improve our Services.

  • Functionality cookies – These allow us to remember certain choices you make regarding how you like to use the Services, enabling a more personalised experience, such as your delivery country and currency preferences.

  • Targeting cookies – These are used to deliver online ads relevant to you and your interests and to measure the effectiveness of advertising campaigns. They may be placed by us or our advertising partners with our permission. For more information on targeting cookies and how to control their use, see the Internet-Based Advertising section below.

Our systems may not respond to Do Not Track signals or headers from all browsers. We may use cookies or other technologies to deliver more relevant advertising and to link data collected across devices you use.

To understand your choices regarding receiving more relevant advertising or managing settings, please see:

We or our service providers may also use Flash cookies (Local Shared Objects) or similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology embedded in or installed on your device. We use these technologies to customise and improve your online experience, simplify processes, and store preferences. For example, Flash cookies can help visitors set volume preferences for video experiences, play games, or complete surveys. They help improve our websites by measuring areas of customer interest. Flash cookies can be recognised by other sites or marketing/business partners. Flash cookies differ from browser cookies and may not be removed by browser cookie management tools. To learn how to manage Flash cookie privacy and storage settings, visit http://www.honigcreme.com/support/documentation/en/flashplayer/help/settings_manager.html. Disabling Flash cookies or similar technologies may prevent access to features and services that improve your online experience.

Q: How does the Company use the information collected?

A: The Company may use the information collected from and about you for the following purposes:

  • To validate, confirm, verify, deliver, install and track your order (including processing payment card transactions, arranging shipping, handling returns and refunds, maintaining records of your purchases, and contacting you regarding your orders, including by phone) or to provide service for products you have purchased.

  • To improve your online shopping experience, including recognising and welcoming you to the website.

  • To send you catalogues, information, newsletters, promotional materials, and other offers from the Company or on behalf of our partners and affiliates.

  • To provide you with tailored website content, targeted offers, promotions and advertisements on the site, through third-party sites or apps, or via email or SMS, offered by the Company or other marketing partners that may be of interest to you.

  • To improve the websites, products/services, customer service, and shopping experience.

  • To use your data in aggregated, non-specific formats for analytical and demographic purposes.

  • To protect the security or integrity of the website and our business, for example by preventing fraud, unauthorised transactions, claims, and other liabilities, including identifying potential hackers or unauthorised users.

  • To contact you when necessary or upon request, including responding to your questions and providing customer support.

  • As otherwise described to you at the time of data collection.

Q: What information does the Company share with others?

A: The Company may share personal data collected from and about you in the following ways:

  • Affiliated companies: We may share collected information within the Company’s affiliated companies and any future additions to the Company’s family of affiliates.

  • Co-marketing partners: Certain parts of the Services may be provided to you in partnership with third parties, such as companies offering products and services, rewards programmes, joint sales programmes, competitions, advertising campaigns, and other jointly sponsored events. Such services will identify the third party. If you register for products and/or services offered under the Services, you will provide your information to both the Company and such third parties, or the Company may share your information directly with third parties to enable them to provide their and our products and services directly to you.

  • Other third parties: The Company may share your information with selected partners, affiliates, and other third parties we believe may have offers or be of interest to you.

  • Legal disclosures; security: The Company may disclose information to comply with legal obligations; provide information to public authorities as required by law, or when we believe in good faith that disclosure is necessary. We also reserve the right to share information with legal authorities and other companies to prevent fraud, reduce credit risk, detect security vulnerabilities, enforce terms of use or policies, or protect the rights, property, safety or security of third parties, users, the Company, or the public.

  • Business sales: During normal business operations, we may sell or purchase assets. If another entity acquires all or part of the Company or its affiliates, information we have collected about you may be transferred to that entity. In bankruptcy or reorganisation proceedings, such information may be treated as an asset and sold or transferred. We will make reasonable efforts to require the recipient to use your personal information consistent with this Privacy Policy.

  • Service providers: We use third-party service providers to perform certain services on our behalf where necessary.

  • Aggregated or anonymised non-personal information: We may share or sell non-identifiable aggregated or anonymised information with affiliates, agents, service providers, business partners or other third parties for marketing, analytics, or other lawful purposes. Such information cannot be used to personally identify you.

  • SMS marketing and alerts (if applicable): By providing your phone number at checkout or subscribing, you consent to receive texts related to your order (including abandoned cart reminders) and marketing offers. Marketing messages will not exceed X per month. You may opt out by clicking the unsubscribe link. If you send messages or use automations, phone numbers and recipient names are entered into our importer. We store and use this data to provide campaign analytics including delivery and message status, and sometimes sales results. Link shortening in texts is tracked for analytics. Use of other third-party services will be subject to their policies. When sending texts, data is sent to our SMS operator for delivery. Information is shared only with the operator during marketing campaigns. Recipients can stop messages by replying STOP or contacting us at the email below.

Q: How can I view, update, or remove my information?

A: If you have made a purchase, you may also contact our customer service at the email address listed in the “Contact Us” section below to access or update this information.

You may exercise your rights under applicable laws to request deletion or restriction of your personal data. We may need to retain data for lawful purposes, which will be explained if applicable.

Q: What choices do I have regarding communications from the Company?

A: If you make a purchase, you will automatically receive promotional emails and direct mail from the Company. Customers can opt out of use of their data for purposes unrelated to order placement, processing, or delivery. You have the following options if you prefer to opt out of receiving information or materials we believe may interest you:

  • Electronic promotional offers: You may unsubscribe at any time from promotional emails by clicking the “unsubscribe” link in any such email. If you have an online account, you can also change your email preferences by logging into “Your Account” on the website.

  • Promotional mail: To be removed from our mailing list for printed catalogues, contact customer service by email.

  • Other contacts: In any case, you may email us at the address in the “Contact Us” section below.

Q: What are the privacy rights for California residents?

A: If you reside in California, you may request information about the Company’s disclosure of personal data to third parties or affiliates for direct marketing purposes. To submit such a request, please send a written request by email to service@honigcreme.com with “Attn: California Privacy” in the subject line. We are not responsible for improperly marked or incomplete requests. Processing may take up to 30 days. Requests may be submitted once per year.

Non-affiliated third parties operate independently; to stop communication or learn choices related to such third parties, you must contact them directly.

Q: What about children’s privacy?

A: We prioritise protecting children’s privacy. The Site is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If you are under 18, you are not authorised to use the Services. If we learn that a child under 13 has provided personal information, we will make reasonable efforts to delete it. Parents should be aware that parental controls are available online to prevent children from submitting information or accessing harmful material without permission.

Q: What about security?

A: We have implemented physical, administrative, and technical measures to protect information collected from our customers and visitors. While we strive to ensure network and system integrity, we cannot guarantee absolute security. Sensitive information you provide (e.g. credit card data) is encrypted using SSL (Secure Socket Layer) technology.

Q: What about other websites?

A: Our Site may contain links to third-party websites not affiliated with the Company. Those sites may set their own cookies, collect data, or request information from you. Their privacy policies may differ significantly from ours. We are not responsible for their practices and cannot guarantee the security of information you provide to or that is collected by such third-party sites.

Q: Where and how long is my data stored?

A: Your personal data may be stored and processed on servers located in the USA, Canada, and Hong Kong and is subject to their laws. The servers and databases may be located outside the country from which you access the Site, in jurisdictions with different data protection laws. Your personal data may be disclosed in response to legal requests or processes in countries where we operate. You consent to such cross-border transfers.

Personal data collected or processed will be retained only as long as necessary for the purposes collected, for legitimate business reasons, or as required by law. Data no longer needed will be destroyed, deleted, de-identified or anonymised.

Q: What if I live internationally?

A: Our digital operations are conducted wholly or partially in the USA, Canada, and Hong Kong. Regardless of your residence, you consent to the transfer, processing, and storage of your personal data in those countries and permit the Company to use and collect your personal data as described in this Privacy Policy.

Q: How does the Company communicate changes to these policies?

A: Any changes to our privacy policy will be posted here, so you always know what information we collect, how we use it, and if we disclose it. Continuing to use the Site after changes have been posted means you accept those changes.

Q: Who can I contact with further questions or concerns? How do I file complaints?

A: We welcome your questions or concerns about our privacy practices. Please contact customer service at Spriteliving Limited by email at service@honigcreme.com. For unsubscribe requests, email service@honigcreme.com. For privacy-related questions, email service@honigcreme.com.

We are transparent about how we collect and use personal data and encourage questions and concerns. If you feel we have not addressed your concerns, you may file a complaint with your local supervisory authority or in the USA. You may contact the US Federal Trade Commission regarding concerns at https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.

Zongest Limited
UNIT 1507B, 15/F., EASTCORE, 398 KWUN TONG ROAD, KWUN TONG, HONG KONG